Apps and tools

Support tools that sit next to the agent.

Zendesk apps for teams that need cleaner tickets, stronger review loops, and faster support operations.

Thank You GPT

Auto-resolve reopened thank-you tickets before they hit the queue.

Merge duplicate Zendesk tickets automatically with your own rules. Free.

Refund, cancel, edit and re-order Shopify orders from the Zendesk ticket. Free.

Split multi-topic Zendesk tickets without losing context.

Bring HiBob employee context and HR actions into Zendesk.

Turn high-intent thank-you moments into Trustpilot reviews.

Each app handles a narrow, high-friction support workflow instead of pretending one generic automation fits every queue.

Security and data-handling context stays close to the app pages so procurement does not become a separate hunt.

Use the apps alone, or connect them to Adelante's managed AI support agent when the workflow should become part of the larger queue.