Product · Improve
Better every day. Operated by us.
Adelante runs the QA loop on your AI support agent after launch. We review conversations, learn from handovers and corrections, and ship tuning continuously, so ecommerce support teams do not have to babysit a bot.
The QA loop
When the agent misses, that's our queue.
Every handover, correction, and reopened ticket is a signal. We read them, find the missing policy coverage or the wrong boundary, fix it, and ship the improvement. The agent gets better because someone is responsible for making it better.
Agent performance · This weekWhat the loop runs on
Correction signals, not vibes.
Conversation review
We review real conversations and CSAT to spot gaps, awkward phrasing, and missed opportunities.
Handover analysis
Every escalation shows what context was missing and which rule was too tight or too loose.
Continuous tuning
Policy updates, catalog changes, and new workflows ship into the agent as your store evolves.
Accountable reporting
Resolution rate, CSAT, and response time stay visible and are measured on completed work, not deflection.
Improve FAQ
Questions about life after launch.
Who maintains the agent, how it improves, and what to measure.
Who maintains an AI support agent after it goes live?
Adelante does. We review conversations, monitor handovers, find missing policy coverage, and ship improvements as your store, catalog, and support patterns change. Your team gives direction; Adelante does the operating work.
How does an AI support agent get better over time?
It learns from correction signals. Every handover, edit, rejection, and reopened ticket shows where context was missing or a rule was too tight or too loose. Adelante reads those signals, fixes the policy or boundary, and ships the change.
What metrics should I track for an AI customer support agent?
Track completed work, not deflection, through resolution rate, handovers, reopened tickets, CSAT, and response time. A ticket the bot answered but a human had to finish is not a resolution.
What happens when we change our return policy or launch new products?
Tell us, and the change ships into the agent. Policy updates, catalog changes, and new workflows are part of the continuous tuning Adelante runs for you.