Product · Launch
Live in 10 days. Not a project.
Adelante's 10-Day Launch takes an ecommerce brand from kickoff to a live AI support agent in ten days. We map your support flows, train the agent on your policies, test real ticket paths, and launch with monitoring.
The launch method
The 10-Day Launch.
Every Adelante agent goes live through the same documented process. You approve the decisions; we do the work.
- Days 1–301
Map and connect
We map your support flows and connect your helpdesk, store, shipping, and policy sources.
- Days 4–702
Train and test
We train the agent on your policies, macros, and brand voice, then test it against real ticket paths.
- Days 8–1003
Launch and monitor
Your agent goes live with monitoring, clear handoff rules, and weekly tuning from real conversations.
Live in 10 days. Improving every day after.
What we set up
Everything connected before day ten.
The launch is done-for-you. Your team reviews decisions and approves policies. We own the setup work.
Helpdesk and channels
Zendesk, Gorgias, or your helpdesk of choice, plus email, chat, WhatsApp, and social messaging feeding one agent.
Store and shipping
Shopify or WooCommerce, carriers, and payment context, so the agent checks real orders before it acts.
Policies and macros
Your return rules, refund limits, tone, and examples become the agent's operating boundaries.
Real ticket testing
Before launch, the agent runs against your actual ticket paths instead of synthetic demos.
Monitoring from day one
Launch includes live monitoring, clear handoff rules, and tuning from real conversations.
Security review
SOC 2 Type II and GDPR documentation, data handling, and DPA options ready for your team.
From kickoff to a live agent, through one documented process.
Setup fees. Pay only for what you use.
Money-back guarantee if you're not happy with performance.
Launch FAQ
Questions about going live.
Timing, rollout, fees, and what your team does during the 10-Day Launch.
How long does it take to set up an AI customer support agent?
Ten days with Adelante. Days 1–3 map your flows and connect your systems, days 4–7 train and test the agent on your policies and real ticket paths, and days 8–10 launch it on your live queue with monitoring.
Can we roll out AI support to a small share of tickets first?
Yes. You can start with one workflow or a slice of volume. Outlier Group began with around 10% of tickets, checked the replies, then moved to 20%, 30%, and kept increasing volume as confidence grew.
Is there a setup or implementation fee?
No. The 10-day launch is included in the monthly plan, so you do not pay a separate fee to get the first workflow live.
What does our team need to do during the launch?
Your team reviews and approves your return rules, refund limits, tone, escalation rules, and the actions the agent may take. Adelante does the mapping, connecting, training, and testing.
What do we need ready before kickoff?
Access to your helpdesk, store platform, and shipping tools, plus your current policies, macros, and example tickets. The agent is tested on your real ticket paths before it goes live.